Privacy Policy

Effective Date: July 28, 2026

Business Name: PermitGuys

Location: Oakville, Ontario, Canada

Website: https://permitguys.ca

1. Introduction

At PermitGuys, we are committed to respecting and protecting the privacy of our clients, website visitors, and partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (https://permitguys.ca), consult with our team, or retain our architectural drafting and building permit management services.

We operate in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario provincial privacy legislation.

By using our website or submitting your personal information to PermitGuys, you consent to the practices described in this policy.

2. Information We Collect

We collect personal information necessary to deliver our architectural design, structural drafting, zoning analysis, and building permit acquisition services.

A. Personal Information You Provide Directly

  • Contact Information: Name, email address, phone number, and mailing address.
  • Property Information: Property address, legal land descriptions, existing survey documents, site photos, and architectural preferences required for municipal permit submissions.
  • Project Details: Project budgets, timeline requirements, contractor details, and specific project scopes (e.g., basement conversions, structural alterations, additions).
  • Payment Data: Billing details and transaction records required to process payments for drafting services or city permit filing fees (credit card processing is securely handled by third-party payment processors; we do not store full credit card details on our servers).

B. Information Collected Automatically

When you interact with our website, we may automatically collect limited non-identifying technical data, including:

  • IP address and browser type
  • Device characteristics and operating system
  • Pages visited, referring URLs, time spent on pages, and click paths
  • Cookies and web analytics data (via Google Analytics or similar analytics providers)

3. How We Use Your Information

PermitGuys uses your information for primary business purposes, including:

  • Delivering Services: Preparing BCIN-certified architectural drawings, structural engineering plans, site plans, and permit documentation.
  • Municipal Submissions: Filing building permit applications and zoning variance reviews directly with municipal building departments (e.g., Town of Oakville, City of Toronto, Region of Peel, etc.) on your behalf.
  • Communication: Responding to inquiries, sending project updates, providing fee estimates, and sending administrative notifications.
  • Legal & Regulatory Compliance: Meeting building code standards, municipal record-keeping requirements, and financial record compliance under Canadian law.
  • Marketing & Analytics: Improving our website usability, analyzing web traffic trends, and sending promotional updates (only where explicit consent is provided in compliance with Canada’s Anti-Spam Legislation – CASL).

4. How We Share Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties. We only share information under the following necessary circumstances:

  • Municipalities & Regulatory Authorities: To submit building permits, site plan approvals, or Committee of Adjustment applications, property details and owner information are submitted directly to city officials and municipal portals as required by law.
  • Sub-Contractors & Consultants: When required for your project (e.g., licensed Structural Engineers, HVAC Designers, or Land Surveyors), we share relevant property and project details strictly on a need-to-know basis.
  • Third-Party Service Providers: Trusted third parties who assist in operating our website, managing cloud storage, processing payments, or running email communications under strict confidentiality agreements.
  • Legal Obligations: If required to do so by court order, law enforcement request, or applicable federal/provincial laws.

5. Storage and Data Security

PermitGuys implements industry-standard physical, organizational, and technical safeguards to protect your personal information against loss, theft, unauthorized access, disclosure, copying, or modification.

  • Project files and client data are stored on secure servers with restricted access controls.
  • Electronic transmissions via our web forms are protected using SSL (Secure Sockets Layer) encryption technology.

Please note that while we take every reasonable precaution, no method of transmission over the internet or electronic storage is 100% secure.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and analyze traffic.

  • Essential Cookies: Necessary for basic website functions and navigation.
  • Analytics Cookies: Help us understand how visitors interact with our site so we can improve layout and content performance.

You can set your web browser to refuse all cookies or notify you when a cookie is being set. However, some website features may not function properly without cookies enabled.

7. Your Privacy Rights (PIPEDA)

Under Canadian privacy legislation, you have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request corrections or updates to any incomplete or inaccurate data.
  • Consent Withdrawal: Withdraw your consent to our collection, use, or disclosure of your information at any time (subject to legal or contractual restrictions and reasonable notice).
  • Opt-Out (CASL): Unsubscribe from marketing communications at any time using the “Unsubscribe” link in our emails or contacting us directly.

To exercise any of these rights, please contact our Privacy Officer using the details provided below.

8. Third-Party Links

Our website may contain links to third-party websites (such as municipal permit portals, news features, or trade partners). PermitGuys is not responsible for the privacy practices, content, or data collection policies of external websites. We encourage you to review the privacy policy of every site you visit.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our legal obligations, technology, or business operations. Any updates will be posted on this page with a revised “Effective Date” at the top. We encourage you to review this policy periodically.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how PermitGuys handles your personal information, please reach out to our team: